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Delivery and payment

Shipping


Products once ordered and paid for are shipped via DHL.

Preparing an order

An order is prepared to ship within 1-3 business days upon confirmation of payment. Payment is considered confirmed when the money is deposited into the Company's account.

Shipping time

Shipping of your order usually takes 1-3 business days within Germany. International shipping time depends on the country of destination for the shipment.

Upon placing an order in our online store this order will be automatically assigned a number and a notification will be send to the email address that you specified in the order form.

You can track your order using this number.

Shipping cost

All orders of 100.00 Euros or more are shipped free of charge within Germany and delivered by courier. For shipping of orders under 100.00 Euros a charge of 6.03 Euros for shipping is applied.
Customs documents are not required for shipment to the EU countries.
Upon delivery to non-EU countries, the Customer should on his/her own and beforehand clarify the customs clearance conditions in the recipient country.
Orders to the countries of the EU and Europe that exceed 100.00 Euros are shipped free of charge.

Additional service when you order by phone

You can place an order and select payment upon delivery to the Deutsche Post courier. Please note that an additional charge of 7.00 Euros is applied when you select this form of payment.
Note! Payment upon delivery is available only for orders within Germany.

Contact details

Should you have any more questions about the service please contact us by phone: +49 (0) 30 28406980 or email: info_de@sibvaleo.de


Payment


You can pay for your SIBERIAN HEALTH purchases via PayPal, instant payment, or using your credit card (Visa or MasterCard).

Using PayPal

Pay for your purchase safely and easily with PayPal by selecting PayPal as your payment method. You will be brought directly to the PayPal website, where you will have to enter your account information and approve the payment. Your order will be placed immediately after you approve payment. The whole process generally takes no more than a few minutes.
You can also use your credit card with Paypal to make purchases in the SIBERIAN HEALTH online store. Just choose payment with credit card when placing your order.

Instant Payment

Instant Payment allows you to make payments directly from your bank account in just a few steps. We will be notified that your payment has been made and we will be able to ship your order immediately. To make an instant payment, you will need your online banking login information (PIN number and Transaction Authentication Number).

Pay with your credit card

The SIBERIAN HEALTH online store also accepts Visa or MasterCard. When placing your order in our online store, simply choose the credit card method of payment.
We protect your data using updated Secure Sockets Layer (SSL) encryption, so whether you place your order using your credit card number or your Verified by Visa/ MasterCard SecureCode, you can be confident that your data is safe.

WHEN WILL BE MONETARY FUNDS WITHDRAWN?

The procedure of monetary funds withdrawing, as a rule, is carried out after order receipt in the e-shop or in several hours after it.

WHAT DOES CARD NUMBER CHECKING MEANS?

MasterCard and Visa card have a three-figure code, which is printed on the back of your credit card directly next to the signature panel. Upon order placing via e-mail, telephone or e-shop this code is additionally checked to verify that a Buyer actually has a credit card, but not a cash document.

MASTERCARD SECURECODE / VERIFIED BY VISA

MasterCard SecureCode and Verified by Visa services make the online purchasing safer. If your bank maintains these protocols, during the payment procedure the additional window, connecting you with your bank, will be opened. Enter your personal password (which is available only to your bank) to identify yourself as a rightful credit card owner. To get information about availability of these services in your bank, consult a bank assistant.

Any more questions?
Should you have any questions concerning service and delivery please, contact call-center or write via email

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